Policies

 

Re-homing to Local Homes:

☆ Puppies who will be picked up from us in person can begin leaving us at 9 weeks. After discussing this with our  veterinarian, we feel it is in their best interest to receive their  first two vaccinations (at 6 weeks & 9 weeks) prior to being  transferred to their new homes. This is better for them as far as  allowing their immunity more time to develop against communicable  disease and also a better time frame to be removed from mom, litter  mates, and their familiar environment.


Shipping via the Airline:

☆ Puppies will not be shipped younger than 10 weeks of age.  They receive two vaccination rounds (at 6 wks & 9 wks) and  a  vet-check with health clearance for the flight prior to being shipped.  And, simply put, they handle the flights better at this age.


☆ We have had a few ask about sedation during the flights to make it "easier" on the puppy. Puppies will not be sedated during flights. This  is potentially harmful to them at a young age and especially during  flight. The  airline also  has a "no sedation policy"and will not fly  dogs/puppies who have been  sedated. This includes calming aids. 


☆ Please  allow us to initiate the flight scheduling with the airline. It is  quite different than scheduling a human flight and we are what you would  call "experts" in dealing with the airline since we have shipped many  puppies over the years. As soon as we receive the detailed information  on your puppy's flight we will issue you a detailed flight information  pdf complete with flight confirmation numbers so you can also see the  flight details directly through the airline or even call them for  confirmation. We have never had any problems with the PetSafe program  and have been shipping puppies for over 10 years.  


Visiting & Meeting the Puppies:

☆ We  understand the difficult decision in choosing a puppy sight unseen. We  have also had to make this decision when importing our dogs from other  places too far to drive to. While we would love the ideal circumstance  of being able to let you come play with all the puppies and meet you  straight away, this is unfortunately not possible with young,  unvaccinated puppies. We receive literally dozens of inquiries on the  puppies from the time we announce a litter, and it is not safe to let  everyone come handle them, play with them, and let that many individuals  into our home. For  this reason please note that we do not schedule meetings with the  puppies or allow anyone  outside of the family to handle the puppies  until  they are vaccinated and over 9 weeks old. This is for the health  and  safety of the babies. Communicable diseases in dogs are on the rise  and it is a potential risk to our puppies' health. You also know that  no one  other than us has been handling your puppy either. We work  tirelessly to  maintain a meticulously clean and safe environment for  them  which is a 24/7 job. What we have done to remedy this is  take many many photos of every puppy in each litter so we can send them  to prospective homes. We are able to answer questions on personality  traits, markings, etc. more efficiently than someone  just dropping by  to look at all of them for an hour or two since we handle them for hours  every day. Please allow us to help you make the decision on which puppy  is the best for your particular circumstances, this is our goal for  every puppy we place.


☆ We no longer accept visitors directly to our home as we are not a commercial breeder and do not own a kennel facility.   We have had problems in the past with people coming to the house when  we're not home and  unfortunately have had to change our policies  regarding pickup and visiting. When we started this with our dogs we  underestimated the interest we would receive on our dogs and puppies and  we are just not equipped to handle the volume of interested people we  receive interest from. We will meet locally with you to pick up  your  puppy once the puppies are ready to leave. Before this they can be  chosen from the photos placed here on the website and  information given  on each individual puppy. We've never had anyone dissatisfied with  their choice of puppy by choosing  from the photos and detailed  information we provide. A few puppies in each litter always go to past  adopters as well  and 99% of the time all of the puppies in a litter are  reserved by deposits before they are even old enough to leave.  (For  policies on puppies being shipped via the airline, please see the  information below.) 


General Information:

☆ All  puppies leave us up to date on vaccinations and wormings for their age.


☆ Every puppy comes with AKC & ASCA Registration paperwork. They also come with a vaccination/worming schedule, current feeding information, final recommendations, puppy contract  agreement with 12-month genetic health guarantee, and lifetime help with any questions that arise when owning an Australian Shepherd.


☆ There are no refunds on deposits unless the puppy becomes unavailable to you due to an unforseen circumstance on our end. 


☆ Regardless  of when your puppy will be leaving, failure to pay the remaining  balance on your puppy by 10 weeks of age voids the deposit agreement  made when you reserved your puppy, and the puppy can then be offered to  another home.


☆ For deposits we accept PayPal, money orders or cashier's  checks sent to our mailing address. We are no longer able  to accept personal or business checks for any part of the transaction.  For final payments made in person you are welcomed to bring cash. Cash  is  the only  payment method we accept for final payments made in  person at the time  of pickup of the puppy. We cannot accept PayPal or  any payment  method other than cash for final payments made in person. 


☆  We do not sell to commercial breeders or those who buy and sell animals  for resale such as large-scale breeders, pet shops etc. 


☆ We  take individual photos of every puppy the first or second week then at  3, 5, & 7 weeks of age to keep all informed of their  growth and  progress  and also send weekly updates directly to their individual  families. 


☆ If you need us to hold a puppy past 10 weeks of age a fee of  $10 a day will be charged starting from when they turn 11 weeks old. 


☆ We  reserve the right to hold a puppy longer for any reason  if we feel it  is in the puppies’ best interest. If we make the decision that a puppy   should be  held longer for any reason, no further charges will be  incurred to the  adopting family.